User Agreement

Welcome to Stock & Hill (S&H). We are committed to providing you with a secure, fair, and professional shopping experience. This User Agreement, along with our Privacy Policy, Legal Statement, and any additional guidelines or policies published on our site, outlines the terms and conditions that govern your access to and use of our website, services, products, and content.

By registering for an S&H account or using any part of our services, you agree to be bound by the terms and conditions of this Agreement. Please read it carefully. If you do not agree with any part of this Agreement, you must not use our services.

1. Acceptance of Terms

By accessing or using the S&H website or services, you:

Agree to all terms, conditions, and policies referenced herein.
Acknowledge that these terms apply to all users of the site, including visitors, registered users, merchants, and content contributors.

If this Agreement is considered an offer, acceptance is expressly limited to these terms.

2. Modifications to This Agreement

S&H reserves the right to update or change this Agreement at any time by posting updates on our website. We may notify users via email or site announcements. Continued use of our services after such updates constitutes your acceptance of the revised terms.

You are responsible for regularly reviewing the latest version of this Agreement.

3. Supplementary Agreements

Due to the dynamic nature of digital commerce, this Agreement cannot fully capture all present and future aspects of our legal relationship. Therefore, the following are considered integral parts of this Agreement and hold equal legal weight:

Privacy Policy
Legal Statement
Cookie Policy
Dispute Resolution Policy

By using our services, you also agree to comply with these supplementary agreements.

4. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to create an account or use S&H services. By registering, you confirm that you meet this requirement.

5. Language and Interpretation

This Agreement may be available in multiple languages. In the event of discrepancies or disputes regarding interpretation, the English version shall prevail.

6. Use of Services

You agree not to:

Use our services for illegal or unauthorized purposes.
Infringe upon or violate our intellectual property rights or those of others.
Transmit any malware, viruses, or other malicious code.
Engage in fraudulent, abusive, or harmful behavior to the platform or its users.

7. New Features and Updates

Any new tools, features, or services introduced on our website or applications shall be subject to the terms of this Agreement unless explicitly stated otherwise.

8. Termination

S&H reserves the right to suspend or terminate your account if you violate this Agreement or any applicable laws. You may also terminate your use of our services at any time.

If you have questions about this User Agreement or any part of our terms, please contact our support team before proceeding with registration or transactions.

Definitions

For clarity and consistency throughout this Agreement and all associated policies, the following terms are defined as follows:

We / Us / Our
Refers to Stock & Hill, including its corporate entity, website, platform, applications, and affiliated services.
S&H Services / Services
Refers to the full range of services provided by Stock & Hill through its website, email communications, mobile platforms, and other digital means—including any future services developed through technological advancement.
S&H Rules
Refers to all policies, terms, notices, and guidelines issued by Stock & Hill via its website or other communication channels. This includes, but is not limited to, the User Agreement, Privacy Policy, Dispute Policy, Legal Statement, and any disclaimers.
User / You / Your
Refers to any individual, legal entity, or unincorporated organization that lawfully registers an account with S&H and agrees to the terms of this Agreement and related policies.
S&H Account
Refers to the account lawfully created and registered by a user on the Stock & Hill platform.
Singular and Plural Usage
Words in the singular include the plural, and vice versa, as the context requires.
Device(s)
Refers to any hardware used to access Stock & Hill’s website or services, including but not limited to smartphones, tablets, and computers.
Personal Data
Refers to all personally identifiable information provided by you when registering, browsing, or using S&H services, including data generated through your activity on the platform.
Service Provider
Refers to any third-party entity or individual that provides services to or on behalf of Stock & Hill.
Third-Party Service Provider / S&H Partner
Refers to any external entity—whether a company, individual, or other organization—not owned by S&H, that provides services, technology, or goods via our platform or in partnership with us.
Usage Data
Refers to data automatically generated through your interaction with our website or services, such as browsing behavior, page visits, and session durations.

General Provisions

User Eligibility
By registering for an S&H account or using our services, you confirm that you possess the legal capacity to enter into binding contracts under the applicable laws of your country of residence (e.g., the laws of the United Kingdom or equivalent legislation in your jurisdiction). If you do not meet these requirements, you must cease using S&H services immediately.
Compliance with Laws
You agree to comply with all applicable local, national, and international laws, regulations, and policies when accessing or using the Stock & Hill platform or any of its services.
Privacy Commitment
By using S&H services, you acknowledge that you have read, understood, and agreed to the terms of our Privacy Policy, which governs how we collect, use, share, and protect your personal information.
Permitted Use
All content, data, and materials made available on the S&H website are to be used solely for legitimate business or personal use as authorized by us. Any use beyond this scope, including illegal or unauthorized purposes, is strictly prohibited.
Third-Party Links & Services
Our platform may contain links or integrations to third-party services or websites. These are provided for your convenience only. We do not control or endorse such third-party content and are not responsible for their terms, privacy practices, or offerings. You are advised to review their respective policies before engaging with them.
System Security
You agree not to attempt to gain unauthorized access to our systems or interfere with the normal functioning or integrity of our networks or services.
Feedback Integrity
You shall not manipulate our platform’s feedback system. This includes actions such as artificially inflating ratings for your own account or submitting dishonest reviews about other users.
Clause Headings
Headings and section titles in this Agreement are for reference only and do not affect the meaning or interpretation of the provisions.
Independent Relationship
You and Stock & Hill are independent parties. Nothing in this Agreement creates a partnership, joint venture, employment, franchise, or agency relationship between the parties.
Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision shall be severed from the Agreement without affecting the validity and enforceability of the remaining provisions.
Non-Waiver
Any delay or failure by S&H to enforce any provision of this Agreement shall not constitute a waiver of such provision or of any other rights.
Assignment
Stock & Hill reserves the right to assign this Agreement, including any rights or obligations, to any affiliate or third party at its sole discretion. You may not assign any part of this Agreement without our prior written consent.
Anti-Bribery Policy
Offering undue benefits (e.g., cash, gifts, travel, services) to S&H employees or consultants that exceed normal business practices may be considered commercial bribery. We reserve the right to terminate all relationships with you and pursue compensation and damages in such cases.
Product Risk Disclosure
Before placing an order, you are responsible for reviewing product details and assessing the following risks:

(a) Product standards (e.g., safety, labeling, environmental compliance) may differ from those of your country. You assume responsibility for any resulting issues.
(b) Some products may not contain labeling in your local language.
(c) Products may comply with IP laws in the UK or China but could infringe local intellectual property rights in your country. You accept full responsibility for these risks and waive any right to claim compensation from S&H.

Supply Chain Limitations
Due to seasonal demand, trending product fluctuations, and supplier constraints, some items may have longer lead times. In such cases, your assigned S&H agent will communicate delays and assist with refunds or alternative solutions upon mutual agreement.

S&H Account

1. Eligibility
  By registering or using S&H services, you confirm that you possess the legal capacity to enter into contracts under the applicable laws of your country or the United Kingdom, whichever applies.
2. Account Ownership
  Upon successful registration, an S&H account will be created for you. The account remains the property of S&H. You are granted a non-transferable right to use the account for the duration of your agreement with us. Your account may not be transferred, licensed, loaned, sold, shared, or otherwise granted to any third party without prior written consent.
3. Account Information
  You must provide accurate, complete, and up-to-date information during registration and usage of your account, including but not limited to your name, email, country, contact details, shipping address, and payment information. You are solely responsible for any losses or legal consequences resulting from false or incomplete information.
4. Information Verification
  S&H reserves the right to review your account registration and determine eligibility based on the authenticity and completeness of the provided information. You must update your information promptly if there are any changes.
5. Cross-Platform Access
  Your S&H account may be used to access certain affiliated sites, third-party services, or applications. In such cases, you agree to comply with any additional terms and service agreements applicable to those platforms.
6. Account Security
  You are solely responsible for safeguarding your login credentials. Sharing your username or password is strictly prohibited. All activity conducted under your account will be deemed your own, and you are liable for all resulting consequences.
7. Data Protection Measures
  S&H uses encryption and other security protocols to protect your password and account information. However, no system is entirely foolproof. You are advised to protect your credentials and avoid disclosing them unnecessarily.
8. Security Breach Notification
  If you suspect your login information has been compromised, please notify us immediately. We will take reasonable steps to address the issue, but we are not liable for any damages that occur before corrective measures are implemented.
9. Unauthorized Activity
  You agree to promptly report any unauthorized account usage or security breaches. S&H will take appropriate action within a reasonable time but is not responsible for losses caused by delays in notification or third-party misconduct.
10. Authorized Activity Assumption
  Any action taken under your account—including signing agreements, placing orders, making payments, or sending communications—is presumed to be authorized by you.
11. Prohibited Multiple Use
  You acknowledge that unauthorized multiple-user access to your account—whether through sharing credentials or account duplication—may cause significant harm to S&H and its users. In such cases, S&H may terminate your account and seek compensation for damages, including loss of business reputation or profits.
12. Account Suspension and Termination
  S&H reserves the right to suspend or permanently disable your account without liability if your actions negatively impact the platform. Examples include, but are not limited to:
- Posting false or defamatory content about S&H
- Initiating disputes on third-party platforms (e.g., PayPal, Stripe) without prior communication or resolution attempts with S&H
1. Data Storage and Security
  Your account and personal information are stored securely and encrypted under your consent. Please refer to our Privacy Policy for full details.
2. Promotional Communication
  By using our services, you agree to receive promotional and non-commercial messages from S&H or third-party partners in compliance with applicable laws. You may adjust your communication preferences via your account settings.
3. Supported Payment Methods
  S&H supports various payment methods including S&H Wallet, credit cards, PayPal, Stripe, and Payoneer.
4. Account Activity Monitoring
  S&H may implement security measures such as login restrictions or activity monitoring if unusual behavior is detected to protect your account and our platform.
5. Abuse Policy
  Any verbal or written abuse—including threats or harassment—toward S&H employees, members, or users will result in immediate account termination.

S&H Services

At Stock & Hill (S&H), we pride ourselves on offering an exceptional experience centered around the seamless delivery of our signature bags and accessories. Our operations are designed to support efficiency, quality control, and customer satisfaction throughout every step of your interaction with our brand.

1. Product Range

The S&H catalog includes a curated selection of high-quality bags with detailed product attributes, descriptions, pricing, and availability. We reserve the right to update this information at any time to reflect inventory status, design improvements, pricing adjustments, or seasonal availability. Please review product details carefully prior to placing your order.

2. Custom Product Requests

Clients may submit tailored product inquiries with references such as images, text descriptions, or item concepts. Our team will evaluate your request and respond within a standard timeframe (typically within 2 business days). Please note that final product availability may vary depending on the accuracy and completeness of the information provided.

3. Order Management

We offer multiple convenient options to place and manage your orders:

Integrated Store Sync: Orders placed through your designated retail channels can be seamlessly synchronized into our system.
Bulk Upload: Use our downloadable template to upload large orders in a structured format.
Manual Orders: Easily place custom or individual orders through your client dashboard.
Split Shipments: Orders can be split into multiple shipments based on logistics or customer preferences.
Combined Shipping: Multiple orders can be consolidated into one shipment for optimal efficiency.
Automated Invoicing: Invoices are automatically generated upon successful payment.

4. Account & Store Management

Our platform is built to support complex retail structures with features such as:

Multi-Store Integration: Manage multiple storefronts under one account.
User Sub-Accounts: Assign access roles across your team while maintaining centralized control.
One-Click Product Publishing: Seamlessly push products to your connected storefronts. We recommend regularly updating product information to ensure accuracy.
Review Transfer: Import verified customer reviews to enhance brand credibility across your platforms. Please note that all reviews are transferred as-is.
Product Linking: Match and synchronize your listed products with items in our system to ensure accurate fulfillment and inventory updates.

5. Order Fulfillment

We offer professional order handling services including receiving, processing, quality inspection, packaging, and delivery—all managed through our streamlined logistics workflow.

6. Shipping & Tracking

All orders are shipped with traceable logistics partners. Shipping options and lead times vary by region. Full tracking details are provided for every order upon dispatch.

7. Global Fulfillment Network

S&H operates with access to multiple global fulfillment centers to enable faster, more reliable delivery. Local inventory options and private storage solutions are available upon request.

8. Product Personalization (Print on Demand)

Select S&H products are eligible for personalization or monogramming. As these items are custom-made, they are non-returnable and non-refundable unless a defect is confirmed.

9. Branded Packaging

We offer custom-branded packaging solutions to elevate your unboxing experience. Custom packaging is final sale, except in the case of quality defects.

10. Partnerships

Business clients may apply to join our approved partner program to gain access to exclusive services and benefits.

11. Media Services

Our creative team can produce professional-grade product photography and promotional videos upon request. These assets are ideal for enhancing brand presence across digital platforms.

Shipping & Delivery Policy

At Stock & Hill (S&H), we are committed to ensuring that every order is delivered securely, efficiently, and with the level of service our customers expect. Below is an outline of our shipping and delivery policies.

1. Shipping Options

Customers may select their preferred shipping method at checkout. We offer reliable global shipping options through premium logistics providers, including express services. Delivery times and costs may vary depending on the destination, service level selected, and the characteristics of the item(s) ordered.

2. Estimated Shipping Costs

Shipping charges are calculated during checkout based on the estimated weight and dimensions of the selected items. These charges are indicative, and actual shipping costs may vary slightly based on final packaging weight or volume. In such cases, we reserve the right to invoice for any material differences.

3. Remote Destinations

Certain countries or regions may experience limited tracking visibility or longer transit times due to limited logistics infrastructure. In these cases, delivery status may depend on the local postal system. We encourage clients in such regions to contact their local postal office with their tracking number for up-to-date information.

4. Customs & Import Duties

Customs clearance procedures and times may vary significantly depending on the destination country. Delays may occur in certain jurisdictions due to local regulations. Any applicable customs duties, tariffs, or import taxes are the responsibility of the recipient unless otherwise noted.

Note: S&H is not responsible for delays caused by customs clearance.

5. Tracking Orders

Once your order is dispatched, you will receive tracking information by email. You may track the status of your shipment through our website or using the carrier’s official tracking portal. For limited-access regions, tracking updates may be delayed.

6. Shipping Rate Adjustments

Shipping rates may fluctuate based on global carrier pricing changes, fuel surcharges, and seasonal demand. In the event of any rate changes, you will be notified prior to checkout or via email, and the latest rates will always be reflected on our shipping calculator.

7. Oversized Items

For products classified as oversized (i.e., those with a higher volumetric weight than actual weight), shipping costs are calculated based on dimensional weight. Additional charges may apply depending on the carrier’s policy. You will be notified of such charges before finalizing your order.

8. Reshipment Due to Delivery Failure

If an order cannot be delivered due to client-side issues—such as an incorrect shipping address, unavailability of the recipient, or failure to respond to delivery attempts—the customer will be responsible for any reshipment costs. S&H will notify the client prior to initiating reshipment, if applicable.

9. Remote Area Surcharge

Certain remote or less accessible delivery destinations may be subject to an additional shipping fee. This fee reflects the higher logistical cost associated with delivering to such locations and will be clearly communicated during checkout if applicable.

10. Liability Limitations

S&H shall not be held liable for delays, losses, or damage resulting from the following:

Force Majeure: Events beyond our control such as natural disasters, severe weather, civil disturbances, acts of government, customs delays, or unexpected regulatory changes.
Product-Related Issues: Damage arising from inherent product characteristics or reasonable wear and tear during transit.
Client-Related Delays: Delays caused by incorrect shipping information, failure to respond to delivery notifications, or refusal to accept the parcel.

In cases where delivery fails due to client error, S&H may provide limited storage (if available) for a short duration. After the allowable period, unclaimed packages may be returned to origin or disposed of, and no refunds will be issued.

Email and Notification Policy

At Stock & Hill, we strive to keep you informed and inspired throughout your experience with us. With your consent, we may send you emails and in-app or browser-based notifications tailored to your preferences.

These communications may include:

Exclusive product releases and early access
Personalized product recommendations
Updates on your account, order status, and shipping
Announcements regarding service or policy changes
Curated editorial and style content

You may unsubscribe or manage your communication preferences at any time by using the “unsubscribe” link included in our emails or by adjusting your settings in your account dashboard.

Note: Stock & Hill is not responsible for any missed information—such as account updates or shipping details—due to unopened or ignored emails or notifications.

Your Rights and Responsibilities

As a valued client of Stock & Hill, we kindly ask that you use our services with integrity, professionalism, and in accordance with applicable laws, ethical standards, and best practices.

1. Acceptable Use

By engaging with our platform and services, you agree to act responsibly and refrain from any behavior that could harm the brand, other customers, or our digital infrastructure. Specifically, you agree not to:

Misuse any part of the platform or its features.
Violate any applicable local, national, or international laws or regulations.
Upload or share content that is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
Infringe upon the intellectual property, privacy, or publicity rights of others.
Submit misleading, falsified, or malicious product reviews, feedback, or data.
Interfere with the platform’s performance or security, including the unauthorized access, probing, or disruption of our systems or data.
Introduce any malware, viruses, or harmful code through the use of our services.
Reverse engineer, copy, or create derivative works from any part of our platform, designs, or proprietary systems.
Use any automation, plug-ins, or bots to manipulate traffic, sales, or data on our platform.

2. Intellectual Property & Data Usage

You may not, without written authorization from Stock & Hill:

Reproduce, distribute, or publicly display content from our website or systems for commercial gain.
Repurpose or modify our product content, photography, or data across third-party platforms or marketing channels.
Generate artificial engagement, impressions, or activity on our website using deceptive methods.

3. Third-Party Platform Integrations (e.g., Storefront or API-related Services)

If you integrate your store or system with Stock & Hill via third-party services or APIs:

You are responsible for ensuring that your integrations are secure, stable, and functioning correctly.
You agree to provide necessary access credentials in a secure and transparent manner when requested for troubleshooting or service optimization.
You must notify Stock & Hill of any platform updates or interface changes that may affect service delivery.

Data Protection & Privacy

At Stock & Hill, we value your privacy and are committed to protecting your personal information with the highest standards of security and discretion. The data we collect is used solely to enhance your experience and ensure the smooth operation of our services.

1. Information You Provide

We collect personal details that you voluntarily provide when placing an order, signing up for an account, or communicating with our support team. This may include your name, address, contact number, email, and payment preferences.

2. Information Collected Automatically

To improve our website performance and personalize your shopping experience, we use cookies and similar technologies that collect information such as your browser type, device identifiers, browsing activity, and interactions with our website.

3. Information from Verified Sources

On occasion, we may receive essential delivery-related data from secure and authorized partners—for example, your shipping details from third-party applications you use to access our services.

4. Essential Delivery Information

In order to process and deliver your purchases efficiently, we may collect data such as your shipping address and contact number. This information is used exclusively to fulfill your order and ensure a reliable delivery experience.

5. Platform Integration Data

When you connect with Stock & Hill through external platforms (e.g., for order status updates or enhanced delivery support), certain store-related data—such as product preferences and order history—may be securely accessed to improve service quality, provide accurate tracking, and maintain stock consistency.

Copyright & Intellectual Property Rights

At Stock & Hill, we deeply respect the value of original content and the importance of intellectual property. All content, branding elements, and digital assets featured on our website—including but not limited to text, design, logos, icons, product imagery, videos, downloadable media, data, and software—are the exclusive property of Stock & Hill or our authorized content providers.

These materials are protected by applicable intellectual property laws in the United Kingdom and internationally.

1. Ownership and Rights

The complete visual and functional composition of the Stock & Hill website is protected by copyright, trademark, and other proprietary rights. You may not copy, reproduce, republish, upload, transmit, or distribute any part of the content without prior written permission from Stock & Hill or the respective rights holder.

2. Use of Original Content

All user-submitted content (such as reviews, testimonials, and photos) remains the intellectual property of the respective user. However, by submitting such content, you grant Stock & Hill the right to use, display, reproduce, and distribute it in connection with our marketing, operations, or service improvements—unless otherwise explicitly stated.

3. Third-Party Content

Some product materials or descriptions may originate from third-party partners. If you believe that any content displayed on Stock & Hill infringes your lawful rights, please notify us immediately at legal@stockandhil.com. We take such claims seriously and will act promptly by reviewing and removing any infringing content if verified.

4. Infringement and Reporting

We maintain a strict policy against any form of copyright or trademark infringement. If you identify any violations or misuse of intellectual property associated with our platform, you are encouraged to report it directly to our team. We will take appropriate legal or operational measures, which may include content removal, account suspension, or permanent banning of violators.

5. Limitations and Liability

While we work diligently to ensure that all content and sourcing practices align with legal standards, we cannot guarantee that third-party contributions are always free from copyright or trademark issues. As a responsible brand, we will support dispute resolution and cooperate with all parties involved in resolving such matters.

Personal Information Protection & Privacy Policy

At Stock & Hill, your privacy is not only a legal obligation but a cornerstone of our commitment to trust, discretion, and exceptional service. We implement best-in-class practices to protect your personal information and ensure its responsible and secure use.

1. Our Commitment to Privacy

We collect personal information only when it is essential for delivering the services you request—from processing orders to enhancing your shopping experience. Your data is never sold, shared, or used outside the scope of our services without your explicit consent.

2. Data Security Standards

We employ advanced security measures, including encryption, access controls, and secure server environments, to prevent unauthorized access, misuse, or disclosure of your personal information. These safeguards are reviewed and updated regularly in alignment with global privacy standards and applicable data protection laws.

3. Use and Disclosure

Any personal data shared with Stock & Hill is used solely to deliver and improve our services, and always in accordance with our Privacy Policy. We may store and process data to:

Confirm and fulfill your orders
Provide relevant customer support
Inform you of service updates, exclusive offerings, or account-related notifications

We will never disclose, alter, or sell your personal information without your permission, unless required by law.

4. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to enhance your experience and understand your preferences. These tools help us optimize site functionality and personalize product recommendations. You may manage or delete cookies at any time through your browser settings (e.g., Settings → Clear Browsing Data).

Please note: disabling cookies may impact certain site features and require you to reset preferences on each visit.

5. Anonymized Commercial Insights

We may analyze anonymized and aggregated data—stripped of any personally identifiable information—to improve our services and customer experience. This data is used exclusively for business insights and is not shared with third parties in any personally recognizable form.

6. Ongoing Compliance

Stock & Hill complies with all relevant data protection laws, including the UK Data Protection Act, the General Data Protection Regulation (GDPR), and other applicable standards. Please also refer to our detailed Privacy Policy for full transparency on how your personal data is managed, stored, and protected.

Refund, Resend & Returns Policy

At Stock & Hill, we stand behind the quality of every product and the reliability of every delivery. Our Refund, Resend, and Returns Policy ensures fairness and peace of mind for all our valued partners. This policy applies to all merchants and resellers engaged with S&H through the CJ platform. Please review it carefully before registering or using our services.

Important:
All dispute resolutions must be initiated through the S&H system powered by CJ. Direct disputes raised through third-party platforms (e.g., PayPal, Shopify, eBay, or courts) without prior engagement with S&H may result in the permanent suspension of your account and denial of support.

Our Resolution Commitment

In the rare event of an issue, we are committed to providing you with a prompt and respectful resolution. We handle disputes on a case-by-case basis and typically offer one of the following outcomes:

Refund
Reshipment (Resend)
Return Authorization

To ensure a smooth process, specific evidence is required to evaluate and resolve your claim.

Required Documentation for Claims

To open a dispute for a refund, resend, or return, please submit the following:

Photo Evidence
Clear images of the product(s) showing the issue—such as damage, defects, or incorrect items.
Video Evidence
If the damage or issue cannot be clearly demonstrated through photos, a short video showing the problem is required.
Email Documentation (if applicable)
Screenshots of any related customer communication, including:
- Email subject line
- Date and time
- Full content of the message

Additional Guidelines

All claims must be made within the specified return window (refer to our Returns Timeline Guide or your agreement).
Items must not be used and should be in original packaging (where applicable) for eligible return claims.
For high-value items, additional authentication may be required before approval.

We aim to uphold the highest standard of customer care. Our dedicated dispute team will work with you or your representative to resolve the issue fairly, efficiently, and with the discretion expected from the Stock & Hill name.

If you require assistance with a return or dispute claim, please contact us at support@stockandhil.com or log in to your S&H dashboard to initiate the process.

Scope of Responsibility

At Stock & Hill, we aim to deliver a seamless and secure experience for all partners and clients. However, by using our services, you agree to the following limitations and terms concerning liability and responsibility.

1. Service Limitations and Risk Acknowledgment

You acknowledge and agree that your use of S&H services—powered by CJ—is at your own risk. All services are provided “as is” and “as available” without any express or implied warranties. S&H does not guarantee uninterrupted access, error-free performance, or complete immunity from operational risks including delays, technical disruptions, or external interferences.

2. Indirect and Consequential Damages

To the fullest extent permitted under applicable law, S&H and its service providers—including logistics, payment, and software partners—shall not be held liable for any of the following:

Indirect, incidental, or consequential damages
Loss of revenue, profit, data, or goodwill
Inability to use the service or product due to circumstances beyond reasonable control

This limitation applies whether the loss arises from contract, negligence, tort, or other legal grounds.

3. Third-Party Services

S&H integrates third-party providers (e.g., DHL, Payoneer, Shopify, and more) to enhance logistics, payment processing, and eCommerce operations. However, any contractual, financial, or legal relationship formed between you and these third parties is independent of S&H. We are not liable for their service failures, delays, or losses.

4. User Obligations and Accuracy of Information

You are responsible for ensuring that all submitted order details are accurate, including:

Product name, specifications, size, model
Quantity and pricing
Delivery address, recipient details, and contact information

Once an order is placed by clicking “Submit,” you confirm that all provided information is final and accurate. Any errors resulting from incorrect data entry or third-party interference fall under your responsibility.

5. Malicious or Fraudulent Behavior

You agree to engage in authentic, good-faith transactions. Malicious behavior such as:

Placing fake or extortion-driven orders
Abusing refund/resend policies
Manipulating platform vulnerabilities or prices

…will result in suspension, cancellation, or permanent blocking of your account, at S&H’s sole discretion.

6. System Errors and Price Accuracy

Due to the technical nature of digital commerce, information displayed on the platform (including prices and availability) may occasionally be inaccurate due to system delays or errors.

If you knowingly proceed with a purchase based on an obviously incorrect price or detail (e.g., a luxury bag priced at $1), your order may be canceled and flagged for review.

7. Customs, Duties & Taxes

You are solely responsible for understanding and complying with all tax, tariff, or customs requirements in your delivery region. S&H does not assume responsibility for:

Duty payments
Value-added tax (VAT)
Product detention or legal issues due to unpaid or mishandled customs

We encourage you to consult with your freight agent or local customs authority to prevent delays.

8. Sourcing Disclaimer

When utilizing sourcing services, be aware that product data from other users (e.g., descriptions, images, supplier information) may carry risk or intellectual property issues. These entries are not always pre-vetted or verified.

S&H is not liable for disputes or claims arising from third-party sourcing content and will support you in handling such issues in good faith where possible.

Reviews and Feedback

At Stock & Hill, we value client insight and are committed to continuously enhancing the quality of our products and services. We welcome suggestions, ideas, and constructive feedback.

1. Submission of Feedback

By submitting feedback—whether through direct communication, digital platforms operated by S&H, or via social media channels—you acknowledge and agree to the following:

Your submission is voluntary and non-confidential.
You waive any proprietary rights to the feedback content.
S&H retains the unrestricted right to use, modify, publish, reproduce, or implement any feedback—with or without attribution and with or without notifying you or obtaining further consent.

This includes, but is not limited to, ideas related to service enhancements, technology improvements, or third-party provider evaluations.

2. Accuracy and Integrity of Reviews

If you provide reviews or commentary regarding third-party services, suppliers, or platform experiences, the following standards apply:

Your statements must be honest, factual, and based on your direct experience.
Feedback must not contain:
- Defamatory, obscene, or threatening content
- Any material violating privacy or intellectual property rights
- Misleading or false claims that may harm others

We expect all clients to contribute responsibly to the platform’s integrity and mutual respect within the S&H ecosystem.

3. Moderation Rights

While S&H does not routinely moderate all user-generated content, we reserve the right to:

Edit or remove reviews at our discretion
Block content that violates our terms or applicable laws
Report and take legal action in cases of deliberate misinformation, defamation, or malicious intent

False or malicious statements made against S&H, its affiliates, or its partners may result in legal recourse.

Notices and Legal Communications

To ensure effective communication between you and Stock & Hill (S&H), the following terms govern how notices and formal correspondences are issued and deemed delivered:

1. Contact Information Obligation

By registering and using S&H’s services, you agree to provide accurate, complete, and current contact information, including:

A valid email address
An active mobile phone number
A current mailing address

You are responsible for updating this information promptly if it changes. Your failure to do so may result in undelivered communications, for which S&H will not be held liable.

2. Accepted Communication Channels

You consent to receiving official notices and communications from S&H through any of the following means:

Email to your registered address
SMS to your registered phone number
In-platform messages via your S&H account
Paper-based correspondence to your provided mailing address

Notices sent through the above methods will be deemed effectively delivered as follows:

Electronic communications (email, SMS, system message): considered delivered once successfully sent
Paper correspondence: considered delivered on the 10th calendar day following dispatch

3. Legal Document Delivery

In the event of a legal dispute arising from your use of S&H services, you expressly agree that judicial authorities (including courts) may serve legal documents to you via:

The email address, mobile number, or S&H account provided by you
Express or registered mail to your designated mailing address

These delivery methods shall be valid throughout all phases of litigation, including:

Initial trial, appeals, retrials, enforcement, and supervisory procedures

If delivery is made through multiple methods, the earliest successful delivery shall prevail.

4. Responsibility for Delivery Failure

If your contact information is incorrect, outdated, or not updated in time—resulting in failed delivery of legal or system notices—you shall bear full legal responsibility for any consequences that arise.

5. Contacting S&H

All formal notices or legal communications to S&H must be made in written form and sent via:

Express delivery
Registered postal mail
Fax

For matters concerning intellectual property rights violations or complaints, please contact us at:

📩 support@stockandhill.com

Force Majeure

You acknowledge and agree that certain circumstances beyond the control of Stock & Hill (S&H) may affect the provision of services. In such cases, S&H shall not be held liable for any loss or damage, whether tangible or intangible—including, but not limited to, property damage, income loss, data corruption, or loss of business opportunity—resulting from such circumstances.

S&H shall be exempt from liability and compensation obligations under the following Force Majeure scenarios:

1. Disruptions to Data Transmission

Interruptions in data exchange or communication arising from:

Failure or malfunction of communication terminals
Telecommunication facility breakdowns
Network disruptions caused by uncontrollable external forces

2. Natural or Political Events

System failures or service interruptions resulting from unforeseeable and uncontrollable events, including but not limited to:

Natural disasters: earthquakes, typhoons, tsunamis, floods, fires, storms
Man-made disruptions: wars, civil unrest, terrorism, riots, explosions
Labor and resource shortages: strikes, labor disputes, material supply crises
Government actions: policies, regulations, or court orders (domestic or international)

3. Epidemic or Pandemic Events

Operational delays, suspensions, or disruptions due to:

Widespread health crises such as domestic or global pandemics
Government-imposed quarantines or lockdowns
Disruptions in transportation, logistics, or supply chain services
Third-party failure to fulfill commitments due to epidemic-related issues

4. Technical and Security Interruptions

Service disruptions caused by:

Cybersecurity threats: hacking, viruses, Trojan horses, or other malicious software
Failures by telecom operators or internet service providers
Emergency system maintenance, upgrades, or technical failures
Any other unexpected technical anomalies beyond reasonable control

In all such cases, S&H will make commercially reasonable efforts to mitigate the impact. However, no legal or financial liability shall be incurred as a result of force majeure events as defined above.

Modification of Terms

We reserve the right to update, modify, or amend any part of this User Agreement at our sole discretion. Any new features, tools, or enhancements introduced to the platform shall be governed by the terms outlined in this Agreement.

The most current version of the User Agreement will always be accessible on this page. We may notify you of material changes via email or a prominent notice on the Stock & Hill website. However, it is your responsibility to review this page periodically for any updates.

By continuing to access or use our website, services, or applications after changes are posted, you signify your acceptance of the revised terms. If you do not agree to the updated Agreement, you must discontinue the use of our services immediately.

Dispute Resolution and Applicable Law

This Agreement, including its formation, validity, interpretation, performance, amendment, supplementation, termination, and enforcement, shall be governed by the applicable laws and regulations of the People’s Republic of China. In instances where specific legal provisions are absent, established commercial customs and industry practices may be referenced.

In the event of any dispute arising from or relating to the use of CJ’s services or this Agreement, both parties agree to first seek resolution through amicable negotiation in good faith. Should such negotiations fail to result in a mutual agreement, the dispute shall be submitted to the exclusive jurisdiction of a court located in the jurisdiction where CJ is domiciled, in accordance with Chinese law.

Browse

Want to chat?

Social