Frequently Asked Questions
What is your typical type of work?
Residential renovations or restorations for clients who want a quality and custom installation.
Can I view your portfolio?
You can view our online portfolio at any time. At the time of the consultation we bring a portfolio of before and after photos of projects for you to view. Great tool to not only see the projects we have created but viewing different uses of materials used in your landscape.
Are you registered and bonded contractor?
Yes, most definitely. Our Washington Contractors License is STOCKHL077CZ.
Have you won any awards for your work?
We have won several awards and have also been published through out the years.
How long is a typical consultation?
Dependant upon the amount of time needed for answering questions, brainstorming and the size of the site the consultation lasts for 1 to 2 hours.
Do you have a list of references I could contact or gardens to view?
Yes we do. We would like to meet at the consultation first so that we may refer you to the proper projects. And also, it is important that you go through the screening process to assure that you would like to work with us prior to us giving out clients names and addresses. Please look at our photo gallery and testimonials on site as the first step.
How are you different from a Landscape Architecture firm?
We are not landscape architects. We are landscape designers. Stock & Hill has their own designers on staff along with the crew to do the installations. This assures that the communication process is clear and the project is developed from start to finish. Our design rates are less than what a landscape architect would charge. We love to do the installations.
How do you schedule jobs?
Jobs are scheduled in the order of signed contracts.
How long after I accept the contract until work begins?
We try to get to your project scheduled as soon as we can. It depends upon what your project entails. We can discuss further as project is defined.
What time does the crew begin and end work each day?
Crew usually starts at 7:00am and works until 5:30pm. Monday through Thursday is our work schedule. Winter hours vary due to daylight.
What is the typical crew size?
We have a crew of 2 to 4 great guys on site at one time. It depends upon the size of the project.
How do I make a change to the project after the work has begun?
We are more than happy to make changes to your project. We will discuss time and cost with you and then an addendum will be written describing the change order.
When is the deposit due?
The deposit is due at the time of signing the final landscape proposal. The amount of the deposit will be specified in your landscape proposal.
When is final payment due?
It is due when you receive the final billing invoice request.
Can I pay with credit card?
We do accept credit cards, Mastercard and Visa. We prefer dealing in check or cash due to the credit card charges that we incur.
Can I tip the crew?
This is strictly up to you. When clients do give the crew "thank you" gifts they really do appreciate it.